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Terms & Conditions
1. About us
Soularsol.com is operated by Soularsol Ltd ("we", "us", "our"), a company registered in England and Wales, registered office at 167-169 Great Portland Street, 5th Floor, London W1W 5PF.
2. These terms
These terms apply to every order placed through soularsol.com. By placing an order, you agree to them. Please read them before ordering, and keep a copy for your records.
3. Ordering and acceptance
Placing an order is an offer to buy. A contract is only formed once we send you an order confirmation email. We may decline an order, for example where a piece is out of stock or there's a pricing error, in which case we'll let you know and refund any payment taken.
4. Pricing and payment
All prices are shown in GBP and are inclusive of VAT. We take reasonable care to ensure prices are correct, but if we discover an error after you've ordered, we'll contact you before proceeding. Payment is taken at checkout via Shopify Payments.
5. Solid gold and made-to-order pieces
Select pieces are offered as solid gold, made to order rather than held in stock. These are sold at a fixed, published price and typically take 6-8 weeks to make. The standard 14-day right to cancel applies to these the same as everything else we sell.
6. Delivery
See our Shipping & Delivery page for costs, timings, and international details. Risk in the goods passes to you on delivery.
7. Your right to cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you can cancel most orders within 14 days of receiving them, for any reason, without needing to give one. This right does not apply to earrings. You can cancel at any point from placing your order right up to 14 days after you receive it, you don't need to wait until it arrives, this matters if you've ordered a presale piece with a later dispatch date. See our Returns page for the full process.
8. Faulty or damaged items
If an item arrives faulty or damaged, or isn't as described, your rights under the Consumer Rights Act 2015 apply regardless of the above, including for made-to-order pieces. Contact us and we'll sort out a repair, replacement or refund.
9. Intellectual property
All content on this site, design, photography, text and the Soularsol name and branding, belongs to us or our licensors. You may not reproduce or reuse it without permission.
10. Our liability
We're responsible for loss or damage you suffer that's a foreseable result of us breaking these terms or acting without reasonable care, but not for losses that aren't foreseeable, or for business losses. Nothing here limits our liability for death, personal injury caused by negligence, or fraud.
11. Privacy
We only use your personal data as set out in our Privacy Policy.
12. Governing law
These terms are governed by the law of England and Wales. Any dispute will be handled by the courts of England and Wales, though if you live in Scotland or Northern Ireland you may bring proceedings there instead.
13. Gift Cards
What they are
Soularsol E-Gift Cards are digital gift cards, available in £25, £50, £100 and £150 amounts. They are delivered by email and can be spent on any product at soularsol.com.
Delivery
Your gift card is emailed to the recipient email address you provide, either immediately or on the date you choose. If you don't give a recipient, it is sent to you. Please check the email address carefully, as we can't be responsible for gift cards sent to an incorrect address. If a gift card doesn't arrive, check your spam folder, then contact us at hello@soularsol.com.
Using your gift card
Enter the gift card code at checkout on soularsol.com. Gift cards can only be used online at soularsol.com. You can use a gift card across more than one order, and any remaining balance stays on the card. If your order costs more than the balance, you can pay the difference with another payment method. Discount codes can't be applied to the purchase of a gift card.
Expiry
Gift cards are valid for 12 months from the date of purchase. The expiry date is shown on the gift card email. Any balance left after the expiry date can no longer be used.
Refunds and cancellations
Gift cards can't be exchanged for cash. If you change your mind, contact us within 14 days of purchase and, as long as the gift card hasn't been used, we'll refund it in full. If you return an item you bought with a gift card, the refund will be returned to the gift card.
Lost or stolen gift cards
Please treat your gift card code like cash. We can't replace a gift card that is lost, stolen or used by someone else. If you still have the original email, we can resend it.