We are happy to accept returns on all unworn items in their original condition within 14 days of receipt of order. Items must not have been worn, used, or damaged and must be in the original condition and packaging. 

For hygiene reasons, we’re unable to accept returns or exchanges on earrings once they have been received, unless the item is faulty. This does not affect your statutory rights.

UK Returns

Customers are responsible for the cost of return postage, unless the item is faulty or incorrect.

International Returns

We accept international returns within 14 days of delivery.

Please note:

• International customers are responsible for return shipping costs;
• Any duties, taxes or customs charges are the responsibility of the customer;
• We do not currently offer international exchanges;
• We recommend using a tracked shipping service as we cannot accept responsibility for items lost in transit.

Non-Returnable Items

Earrings are excluded from returns and exchanges for hygiene reasons. This does not affect your statutory rights.

How to Return

Email hello@soularsol.com with:

• Your order number;
• The reason for your return;
• Whether you'd like a refund or exchange.
• We'll then email you the relevant returns instructions.

Refunds

Once your return has been received and inspected, your refund will be processed to your original payment method.

Please allow up to 10 business days for the refund to appear, depending on your payment provider.

Need Help?

If you have any questions, we'd be happy to help. Contact us at hello@soularsol.com